At Velora – Where Dreams Begin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: Name, phone number, email address, billing/shipping address, and payment details.
- Order Information: Product details, purchase history, and transaction records.
- Technical Information: IP address, browser type, device details, and browsing behavior through cookies and analytics tools.
- Communication Data: Messages, inquiries, or feedback shared via email, WhatsApp, or social media.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your purchase, shipping updates, or support.
- Improve our website, products, and services.
- Send promotional offers, discounts, and updates (only if you opt-in).
- Ensure fraud prevention, security, and compliance with legal obligations.
3. Sharing of Information
- We do not sell, rent, or trade your personal information.
- Information may be shared only with:
- Delivery partners/courier services for order fulfillment.
- Payment gateway providers to process secure transactions.
- Legal authorities if required by law or to protect our rights.
4. Data Security
- We implement industry-standard security measures to safeguard your data.
- However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
- Our website uses cookies to enhance user experience, track website performance, and analyze customer preferences.
- You may choose to disable cookies through your browser settings, but some website features may not function properly.
6. Your Rights
As a valued customer, you have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data (subject to legal or transactional obligations).
- Opt-out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites (such as Instagram or Facebook). Please note that Velora is not responsible for the privacy practices of external sites.
8. Children’s Privacy
Our website and services are not directed toward children under 18 years of age. We do not knowingly collect personal data from minors.
9. Changes to Privacy Policy
Velora reserves the right to update or revise this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
10. Contact Us
If you have questions or concerns about our Privacy Policy, feel free to contact us:
- 📞 Mobile/WhatsApp: +91 9557681008
- 📧 Email: velorabedding@gmail.com