Velora

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Terms and Conditions

Welcome to Velora – Where Dreams Begin. These Terms & Conditions outline the rules, rights, and responsibilities that govern your use of our website and services. By accessing or making a purchase through our website, you agree to comply with the following terms.

1. General Information

  • The website is owned and operated by Velora, located at Company No. 302, Vishwakarma Industrial Area, Panchli Khurd, Baghpat Road, Meerut, Uttar Pradesh.
  • By using our website, you confirm that you are at least 18 years of age or using the site under the supervision of a parent/guardian.

2. Products & Services

  • Velora specializes in premium home textile products, including but not limited to bedsheets, bedcovers, quilts, duvet covers, cushion covers, pillow covers, blankets, comforters, kids’ collections, and more.
  • We strive to ensure accurate product descriptions, images, and specifications. However, slight variations in color, design, or size may occur due to photography or manufacturing processes.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices displayed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We accept multiple payment methods, including Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) (where available).
  • Velora reserves the right to cancel or refuse any order due to stock unavailability, technical errors, or suspicious transactions.

4. Shipping & Delivery

  • Orders are processed within 1–2 business days and delivered within the estimated timelines provided at checkout.
  • Delivery delays may occur due to factors beyond our control (e.g., courier issues, weather conditions, festive rush).
  • For details, please refer to our Shipping Policy.

5. Returns, Refunds & Cancellations

  • Returns are accepted within 7 days of delivery under specific conditions.
  • Refunds will be processed after successful quality inspection of returned items.
  • Orders can be cancelled within 24 hours of placing them (before dispatch).
  • For details, please refer to our Return & Refund Policy.

6. User Responsibilities

By using our website, you agree to:

  • Provide accurate information while placing an order.
  • Not misuse the website for fraudulent purposes or unlawful activities.
  • Respect all intellectual property rights related to Velora’s products, brand, and content.

7. Intellectual Property

  • All website content, including images, designs, product descriptions, logos, and branding, are the property of Velora and protected by applicable copyright and trademark laws.
  • Reproduction, modification, or distribution of our content without written consent is strictly prohibited.

8. Limitation of Liability

  • Velora shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • While we ensure high quality in every product, customer usage, washing, or handling practices are beyond our control.

9. Changes to Terms

  • Velora reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
  • Continued use of the website after changes indicates your acceptance of the updated terms.

10. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the exclusive jurisdiction of the courts of Meerut, Uttar Pradesh.

11. Contact Us

For queries or concerns regarding these Terms & Conditions, you may contact us at:

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